Email Integration

Send alerts via email using SMTP.

Configuration

Field	Description
Name	Descriptive name for this integration
SMTP Host	Your SMTP server hostname
SMTP Port	SMTP port (typically 587 or 465)
Username	SMTP authentication username
Password	SMTP authentication password
Use SSL	Enable TLS/SSL encryption
From Address	Sender email address
To Addresses	Recipient email addresses (comma-separated)

Common SMTP Providers

Gmail / Google Workspace

Host: smtp.gmail.com
Port: 587
SSL: Yes
Username: your-email@gmail.com
Password: App Password (not your regular password)

Note: Gmail requires an App Password. Generate one at Google Account Security.

Microsoft 365

Host: smtp.office365.com
Port: 587
SSL: Yes
Username: your-email@company.com
Password: Your password or app password

Amazon SES

Host: email-smtp.us-east-1.amazonaws.com
Port: 587
SSL: Yes
Username: SMTP credentials from SES console
Password: SMTP credentials from SES console

SendGrid

Host: smtp.sendgrid.net
Port: 587
SSL: Yes
Username: apikey
Password: Your SendGrid API key

Email Content

Alerts include:

• Issue severity and status
• Test name and URL
• Error category and message
• Response details (status code, time)
• Link to the issue in Pingward

Multiple Recipients

Add multiple recipients separated by commas:

oncall@company.com, backup@company.com

Troubleshooting

Authentication Failed

• Verify username and password
• Check if your email provider requires an app password
• Ensure 2FA app passwords are used if applicable

Connection Timeout

• Verify the SMTP host is correct
• Check the port number
• Ensure your network allows SMTP connections

SSL/TLS Errors

• Try toggling the Use SSL setting
• Try port 587 (STARTTLS) vs 465 (SSL)
• Verify the server supports TLS

Emails Not Received

• Check spam/junk folders
• Verify the from address is authorized
• Check if your email provider blocks the sender